By personal data, we mean any information about you such as your name, your address, your email address, if you are of legal age or if you are particularly interested in any of our products. We highly value your trusth in us and place great importance on your privacy and make efforts to protect it. This is why we will process your personal data in strict compliance with all applicable laws.
The data controller responsible for your personal data is «UCI SERVICIOS PARA PROFESIONALES INMOBILIARIOS S.A.» (hereinafter, «Comprarcasa»), with a registered address of calle Retama, 3, 28045 Madrid, España.
Email address: firstname.lastname@example.org
Telephone: 91 206 37 87
At Comprarcasa, we process your data in order to offer you more personalized services. Specifically, in order to respond to you, answer any queries or requests you send and give you all the information you ask for (regarding both our services as well as those we process at Comprarcasa on behalf of third-party companies). To this end, for example, we will process your data to resolve any suggestions, complaints and claims you may send to our Customer Service Departament (email@example.com) ot the Comprarcasa Customer Ombudsman (firstname.lastname@example.org) through the respective contact email addresses or ordinary mail.
As detailed below, the legal basis that allows us to process the data different depending on our intended use of your personal data. Thus:
a) A legitimate interest:
On the one hand, we will process your personal data in order to offer you our assistance each time you request on our services as well as to process any suggestions, complaints or claims you send us through any of our contact phone numbers or email addresses. Likewise, we will need to process your information, such as your CV, for example, when you provide it in order to work with us.
In cases where we offer you a simulation tool through our website, we will only ask for the necessary data to be able to contact you in relation to the result thereof.
In these cases, we understand that Comprarcasa has a legitimate interest to use the information you provide us with. We believe that the interest we have in using your data does not harm your privacy or your expectations as concerns your personal life. If such is not the case, please do not hesitate to inform us.
b) Compliance with a contractual relationship:
We may also process your data so that you may contract one of our services when you request such. Thus, for example, we will need to process your personal data to complete your registration at our website as a professional collaborator or customer. In such cases, we will need to process your personal data to be able to provide you with the services you request.
c) Compliance with a legal obligation:
There are also times when we must use your personal data to fulfil certain legal obligations applicable to us; in such cases, and the extent possible, we will inform you of the situation and the law requering us to do so.
In order to process your data for matters that are not necessary to perform a contract with you or are not legally mandatory or for which we do not have a legitimate interest, we will need to have your prior authorization. When this happens, we will inform you in detail for what and how we wish to use your data. Thus, for example, whenever you have authorized us to do so, we will process your personal data to send you commercial communications adapted to your interests and needs with regard to real estate services by email or any other equivalent electronic form of communication.
We are the entity legally ersponsible for collecting, using, saving and deleting, as applicable, your data. Therefore and, as a general rule, we will only use your data at Comprarcasa and will not disclose them to any third party. We will only do so when legally mandatory (i.e. the police forces or courts and tribunals), when you have expressly authorized us to do so when it meets a legitimate interest of yours or of Comprarcasa. Except for these specific circumstances, we will not disclose the information you provide us with to any third party.
Nonetheless, please note that if you use our tool Valora, your data will be assigned to the agencies with which Comprarcasa maintains collaboration agreements in accordance with the corresponding specific privacy conditions so that a specialist agent may advise you on the value of your home.
Moreover. please also note that is other UCI Group companies are directly involved in the process you request, they may also process your personal data in order to fulfil your demands.
Likewise, Comprarcasa collaborates with third-party support service providers who may occasionally need access to your personal data. This would be the case, for example, of technology, IT or security service providers. When you provide us with your personal data, you authorize us to process and share your information with these collaborators. To this end, we shall emphasize that we will sign the upon them the obligation to apply appropriate organizational and technical measures; process the data they access solely to fulfil the task we request and our instructions, and delete or return them once their services have been completed, among other obligations.
At Comprarcasa, we will save the information you provide for the time strictly necessary to manage and respond to whatever has been requested. Once your data are no longer necessary for the purpose for which they were provided, we will only save them to be able to make them available to the courts and tribunals in the event of a complaint. These data will be saved yet duly blocked and only saved for this purpose.
We may have a legal obligation (i.e. relating to money laundering prevention) to save your data for a longer period of time if you have contracted any of our services. We will inform you in each situation how long we must save and use your personal data.
You have the right to confirm whether Comprarcasa is processing personal data concerning your or not and, in such case, to access your personal data as well as request the rectification of inaccurate data or, as applicable, request their erasure when the data are no longer necessary for the purposes for which they were collected, among other reasons.
These rights may be exercised by sending an email to the following address: email@example.com, or by sending a letter to Apartado de Correos 1160 28080 - Madrid
In certain circumstances, you may request restricted processing of you data by sending an email to the following adress: firstname.lastname@example.org, or by sending a letter to Apartado de Correos 1160 28080 - Madrid, in which case we will only save them to file or defend ourselves from legal complaints.
If you have authorized profiling and it is fully done using an automatic procedure, you may request non-automatic processing, express your opinion and contest decisions based on such profiling by sending an email to the following address: email@example.com, or by sending a letter to Apartado de Correos 1160 28080 - Madrid.
In certain circumstances and for reasons related to your own particular situation, you may object to the processing of your data by sending an email to: firstname.lastname@example.org, or by sending a letter to Apartado de Correos 1160 28080 - Madrid.
Data sujects may request the portability of their data so they are directly sent to the entity they designate in electronic format.
Data subjects may as of this moment and at any later time withdraw the consent granted for processing by sending an email to the following address: email@example.com, or by sending a letter to Apartado de Correos 1160 28080 - Madrid.
Data subjects may file a claim with Comprarcasa and/or with the Spanish Data Protection Agency (as the competent data protection Supervisory Authority), especially when they believe they have not been able to satisfactorily exercise their rights, by sending a letter to Calle Retama, 3, 28045, Madrid or via the website https://www.aepd.es
At Comprarcasa, we have apointed a person, the Data Protection Officer, to protect your privacy asd well as ensure we comply with all Spanish and European legal requirements on personal data protection.
This person is responsible for providing you with all the information you need on your personal data. If you need to contact this person, you may do so via the following email address: firstname.lastname@example.org